If you’re a Walt Disney World Annual Passholder, check your bank account as Disney has begun to issue refunds after closing the theme parks in mid-March. Several reports have come into BlogMickey.com of Annual Passholders who have begun to get refunds who were on the monthly payment program.
Monthly Payment Program
In order to qualify for a refund on the monthly payment program, your payment must have been withdrawn between March 14th and April 4th. Disney stopped pulling payments on April 5th.
This would fall under the “standard” option that applied to all monthly payment Annual Passholders who didn’t opt out of this option.
Paid in Full
If you paid in full, the “standard” option would not lead to a refund, but rather an extension of your expiration date.
If you opted in to a partial refund of your paid in full pass, you are owed that refund. Disney will begin offering qualifying refunds for paid in full passes once the theme parks reopen.
As a reminder, here is the full Annual Passholder policy regarding pass extensions and payments during the theme park closure:
If you are an Annual Passholder that has paid in full:
As previously announced, all active Walt Disney World Resort Annual Passes will be extended for the number of days the parks are closed. The new expiration date will be reflected on the Annual Passholder’s account prior to the reopening of the theme parks.
As an alternative, in lieu of an extension of their passes, Passholders who have paid in full may choose to receive a partial refund for the theme park closure period.
If you are an Annual Passholder on the Monthly Payment Plan:
Effective April 5, 2020, we will automatically stop and waive all upcoming monthly payments while the theme parks are closed. We will also retroactively refund payments made between March 14 through April 4, 2020. Payments will resume on the Passholder’s regularly scheduled payment dates once the parks reopen. Please note, pass expiration dates will not be extended and passes will expire upon their originally scheduled expiration dates.
As an alternative, Guests who are paying for Walt Disney World Annual Passes using our monthly payment program may choose to have their monthly payments postponed starting with payments due April 5 through the park closure period, and then resumed on the Passholder’s regularly scheduled payment date once the parks reopen. Postponed payments will be collected in the months following the end of the Passholder’s currently scheduled payment term. The pass will be extended the number of days the parks are closed. The new expiration date will be reflected on the Annual Passholder’s account prior to the reopening of the theme parks. Information will be provided soon on how to choose this option.
Our Annual Passholders are some of our most loyal Guests, and we stand ready to help during this incredibly uncertain time. If you have any questions, please contact V.I.PASSHOLDER Support at (407) 939-7277. We do anticipate heavy call volume and appreciate your patience as we answer all inquiries.
As always, keep checking back with us here at BlogMickey.com for the latest Disney Parks news and photos. We’ll continue to bring you news and photos, where possible, through the Disney Parks closure due to Coronavirus (COVID-19) and will resume our normal coverage once the parks reopen to guests on July 11th!
What about the average person who bought a multi day pass, are we going to get a refund, was supposed to go in March and April
Tickets have been extended. Unexpired multi-day theme park ticket with unused days or date-specific theme park ticket with a valid user period beginning March 12, 2020 through the closure will automatically be extended to use any date through December 15, 2020. If you are unable to visit by December 15, 2020, you may apply the value of a wholly unused ticket toward the purchase of a ticket for a future date.
I am a passholder who never contacted Disney about a refund or extension. What is the default option?
Extension.
My husband and I are silver AP’s and we paid in full. We opted to extend our passes. Now, we are on the fence and considering, canceling all together. We feel like AP’s are getting shorthanded. Disney is now selling new tickets, taking new reservations and these people have more options when reserving days in the parks than AP’s. I tried to call the AP support line. Support line should mean, they answer my questions. Through a series of automated prompts, it continuously took me to reservations, this took an average of 7 minutes. After the 10th call, I finally talked to someone with the MyDisneyExperience app. That took her much longer to answer. Once again, proving, Disney does not value AP’s as much as New money. It will be heartbreaking to me if we cancel, my husband, he could care less. He goes to make me happy.
Do you know how long Disney will offer refunds?
Disney is still charging monthly, even though we have opted for a refund… It’s September…