Following our report that many guests were experiencing shipping delays for their MagicBand+ devices, Disney has sent out an email addressing the issue. In the email, Disney apologizes and offers not only a refund for the delayed MagicBand+ device, which you’ll be able to keep, but also offer a $50 digital Disney Gift Card. It’s excellent to see Disney acknowledge the issue and make things right for guests frustrated by the shipping delays. Here’s the email:
We are reaching out about the recent MagicBand+ order you made through My Disney Experience.
Due to overwhelming popularity, we are unable to fulfill your order in time for your arrival at Walt Disney World Resort. Therefore, your order will be complimentary.
If you were charged, a refund will be automatically processed back to your original form of payment within 7 business days. Your MagicBands will still ship to the address provided, at no cost to you so you can use it for future visits.
In addition, if you’d like to purchase other MagicBands to use at the Walt Disney World Resort for this visit, to provide the discount you were offered online, we will be sending you a $50 digital Disney Gift Card that you may use toward the purchase of a MagicBand+ at a Walt Disney World Resort retail location, or you may apply it toward the purchase of other Disney merchandise or experiences (see DisneyGiftCard.com for details and participating locations). A separate email will be sent with your digital Disney gift card.
Please accept our sincerest apologies. Thank you for your understanding and we look forward to seeing you real soon!
As always, keep checking back with us here at BlogMickey.com as we continue to bring you the latest news, photos, and info from around the Disney Parks!
