Disney Parks Chairman: Park Reservation System is “Here to Stay”

    Disney Parks, Experiences, and Products Chairman Josh D’Amaro recently spoke with Roger Dow about the reopening of its theme parks not only domestically, but around the world.

    D’Amaro talks about a broad range of topics from how Disney Parks are an economic driver of local small businesses to how Disney is implementing safety measures to mitigate the risk of COVID-19 in the theme parks. While the whole interview is worth a watch, perhaps the most interesting part of the interview came when Dow asked D’Amaro about technologies that have helped the company through the pandemic.

    D’Amaro listed a variety of technologies in place now such as Mobile Order, contactless menus, and the Disney Park Pass reservation system. The Disney Park Pass reservation system requires guests to reserve a visit to the theme parks ahead of their arrival, and sometimes weeks or months ahead for Annual Passholders. While the Disney Park Pass reservation system is intended to help Disney World limit the amount of guests who are able to visit the parks and encourage physical distancing, D’Amaro thinks that it, along with the previously listed technologies, is something that will be around after the pandemic is behind us. Disney is currently accepting Disney Park Pass reservations through September 26, 2021.

    The technology doesn’t only help us during a time of a pandemic, but I also think it actually leads to a better cast and guest experience. So these are things that are helping us now, but I think they’re here to stay.
    Josh D’Amaro, Disney Parks Chairman

    The Disney Park Pass reservation system has been controversial among Annual Passholders who have found it difficult to tour the theme parks like they were used to doing before the pandemic hit. In the past week or so, reservations have been easier to come by thanks to Disney reallocating reservation spots from other ticket types to Annual Passholders.

    Here’s the full interview with Josh D’Amaro.

    As always, keep checking back with us here at BlogMickey.com as we continue to bring you the latest news, photos, and info from around the Disney Parks!

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    53 COMMENTS

    1. I think after the pandemic and after a vaccine is found life should go back to normal at Disney parks. I have been there at least 25 times in my lifetime and I loved the excitement of the crowds. That’s what makes it Disney. I want my grandchildren to continue to feel that excitement.

    2. Keeping the Park Reservation system beyond the end of the pandemic is a bad business move when it comes to annual passholders. Annual passholder pay a premium annual fee to go the parks as they please. Many annual passholder will think twice about renewing if this system is put in place permanently.

    3. Ok he never says anything about making it permanent to make reservations to get in. They will
      Lose many AP holders if they force a reservation system. there will be no point to have an AP. What would be the point if you can’t come when you want or hop when you want?. They would lose so much money because there would be no point to having an AP at that point. You might as well but a ticket and reserve than pay for different levels of a AP. I wouldn’t pay for it anymore. This is why they have black out dates for different levels.

    4. Yeah,they want to see a 25%-40% drop in attendance,that’s what will happen if people just cant go to the parks

    5. As an upper level passholder, I would not be inclined to renew my pass level if I could no park hop. It would defeat the purpose of having the pass.

    6. This is why I have cancelled all 6 of my platinum plus annual passes. Disney doesn’t care about their passholders the way universal does. Bye bye disney I want to miss you but you have really let me down… as well as many passholders you crapped on….

    7. They are completely out of their mind if they do that. I’m betting that chairman stated his opinion as fact. There is no way people are going to want to plan ahead like that. Yes I plan my days and fast pass but I always want flexibility when I’m there. I understand them having the system through Sept of next year because no one knows when this pandemic will end. It’s gonna take time after the vaccine is out for the masses to get the vaccine and the CDC to call an all clear of sorts.

      If they do this and it ends park hopping I think people will likely do shorter stays. I know so many that do 5 full day trips. A day for each park and a day to hop to do things they missed or want to do again.

    8. Absolutely horrendous! If that is the case we would not be keeping our DVC. The park reservation system changes the whole way our vacation works. Not worth it! Disney is turning into a whole other thing that is not the Disney we fell in love with.

    9. Park hopper was always a must have for us.
      If you weren’t in your second park by noon you weren’t even trying…. Rope drop to kiss goodnight.

    10. Iam at the point where I just might be over it I live about 15 minutes from Great Smokey Mountain National park maybe it’s time for a camper and fly fishing. Please get it together soon Disney

    11. While passholders think they control the finances of the park, they do not. In the big picture, they pay very little and expect the world. That’s why Disneyland has such a passholder problem with their entitled almost 1 million passholders demanding to be treated like royalty.
      Case in point:
      A passholder may spend $800-1000 a year and visit as often as he likes.
      A guest may spend the same amount over 4-5 days.

      The REAL money is made on food, drinks, and souvenirs which the regular park guest will purchase. The passholders for the most part do not spend extra money in the parks.

      This same rationale is how gyms make their money. They are hoping most people will buy a membership and then NOT use it.

    12. My wife and I have annual passes that have no restricted dates and we live 20 minutes from the parks. There are times, especially during the festivals that we go 3 to 4 times a week. We walk the parks, eat and drink and buy merchandise all year long. If I’m going to require reservations, just book me now for every day of the year like I paid for, cut your annual pass prices by 75% or say good bye to a large source of revenue.

    13. Same here platinum pass holder and it’s up in October And I guess I will be saving my 2500. Not worth it. I would sooner do sea world. Disney is crazy if they think people will pay the same price and get less

    14. I canceled the family trip this year. Thinking we’d be OK for Summer of 2021, it would now seem likely that a trip to a Disney park would be uncertain. We don’t plan a specific day, we just go. If we have to actually plan for specific days, then what’s the point? We drive to Fla from NY. Why reserve a day when there’s always a chance we decide the night before to just not go to the parks in the morning.

    15. Once parks at open at full capacity making a reservation wont be that big a deal. They wont run out of slots except for on the super busy days like Christmas and New Years. It just will allow them to plan better for crowd sizes. You’ll be able to get day of reservations if a parks not at capacity so it wont be a big deal.

    16. Been an annual passholder for 10 yrs and usually go almost every weekend prior to Covid. The reservation system sticking around doesn’t really bother me though, I think once capacity is able to be increased availability will increase as well. We don’t park hop much though but I can see why that might bother some. Hopefully they will modify the reservation system as things get better. (If they get better)

    17. Disney is one of our favorite vacation spots. We have never planned our visits in detail, we get up and decide what we are going to do for the day. Never had a problem getting into a park or a restaurant if we wanted a sit down meal. We enjoyed the flexibility of the park hopper. It is just more relaxing for us to vacation Disney this way. If this reservation system continues beyond this pandemic we will have to seriously reconsider visiting Disney again. We don’t need the stress of planning months ahead and crossing our fingers that everything will work out. Not a relaxing vacation.

    18. I work on property and am grateful they lifted our blockout dates for a couple of weeks. I was able to take my husband last weekend. The week before I went twice with a friend of mine from work. This Saturday I’m taking a friend for her birthday, plus her mom who hasn’t gone in 30 years, and a young man who has never gone. I’m glad I had enough Chip and Dale passes saved up, but I only have one left and they haven’t sent any more (I usually get 4/year.) Normally Chip and Dale cards allow the guest one day of park hopping, but they aren’t doing that right now. I truly hope park hopping will come back. :-/ I’ve been taking advantage of the lifted restrictions during this time since the crowds are low, and I admit the extra elbow room has been nice. Also, not struggling with long wait times against those who booked fast passes months in advance has made it more relaxing. But I really miss being able to go more often with my OP cast ID on a whim. And I hope they send those of us who work on property more passes.

    19. Well if that’s the way Disney is going to do business and they don’t care about their stock holders or the patrons. The business model they had is being thrown in the trash and Disney will become the most unhappiest place on earth. I am sure Mr. Walt Disney is trying to scratch his way out of his grave to fire some top executives, they have really lost their touch with reality and soon you will see the parks for sale, if this is the way it is to stay. I have been going to Disney for over 30 years 4 to 5 time a year and it may be coming to an end. just to end this they should take a look at Universal and their model.

    20. This is a bad plan. Love to park hop. You already need to plan out Disney vacations so much with fast pass and dining but this is over the top.

    21. I watched the video, and maybe I’m being naive, but given the actual context I have a feeling the things he hopes are here to stay are expanded mobile order, and more virtual queues.

      They may require reservations (likely often available day of as well) for single park tickets, but I bet they still waive that for park hoppers and annual pass-holders. Otherwise it upends way too much of the current Disney secondary marketing ecosystem, at the same time as angering a number of loyal demographics.

      They’re a business, so they may appear greedy at times, but they’re rarely completely stupid.

    22. Perhaps the idea is to keep the reservation system only in case its needed during some future event. Or perhaps on those days when the parks are so full they have to close the gates. I didn’t listen to the interview however.

    23. I do fee cheated by Disney as an annual pass holder. Things that were promised when my pass was purchased are now not being held. Not only can the AP’s not park hop but you can only make 3 reservations at a time and their are 4 parks. Just like not being able to get fast passes for popular attractions I can’t get a weekend day (because I have to work during the week) to Hollywood Studios until November and it is August. I would like to see some leeway and at least open up some single day or resort spots that don’t get taken and allow AP’s the ability to make a couple more reservations at least that would be something. I know Disney has to know how upset pass holders are. I love Disney and will continue to go as much as possible, I just want it to be worth the money spent

    24. I can no longer see why my family of 4 should purchase annual passes since we can’t visit the parks when our schedules allow. Also I guess I will rent out my 320 DVC points or sell the DVC MEMBERSHIP , leave Disney and move over to universal studios.

    25. I’m a pass holder and been for over 30 yrs. I try to go to Disneyland once a month except in the summer. It’s too hot for me and too crowded. Every time I go, I spend money on food and souvenirs as gifts for my family and myself. I think this a way to get people to not renew their passes with not selling new passes it will eliminate how many pass holders in the future. They don’t want the locals anymore because the tourists will pay the $$$ no matter what it costs. I agree it’s a bad business decision but time will tell 🙁

    26. My sister and I have been bringing our families totalling 14 have been coming for the last 20 + years from about 18 hours away always buying premium annual passes.
      Wont be worth it if they keep making all.of the restrictions and ruining the trip and experience for passholders……very very disappointing that Disney Worlds Magical vacations are losing the magic…..

    27. If park reservations stay after the pandemic, then I will Not be visiting Disney again. I’ve been a pass holder multiple for both sides of the US for many years until recently, but I will say farewell. Good luck with that going over well…

    28. My knee jerk reaction, like most, was what about park hopping? If park hopping were to go, I’d be done. Food and Wine would be pointless. Over the course of a week in September I’m at EPCOT 5 times to hit the kiosks. I would not spend 5 full days at EPCOT. I cancelled this Sept partly for this reason. Josh D’Amaro would go down as the man who killed WDW.

      And this is not just about pass holders, last I checked they did sell 4, 5, 6 day park hoppers as well. Those families that save for years would get a sadly demised experience. So much for breakfast in one park and dinner in another, might as well just go offsite.

    29. This is all so disheartening we had a June visit planned but had to change it to Feb. 2021. I’m not sure I understand this reservation issue. When we go (hopefully) in Feb will we need reservations for each day we are there and how far in advance do we make the reservations. So many questions nobody at Disney has answered my emails, sent 4, in regard to dining, fast passes, or the reservations to the parks

    30. There were times, when we decided to go the park last minute. With reservations for park entry, that will kill that.

    31. Wow!!!! I’m so sad if this takes place. I guess I will have to find a new “Happiest Place in the World” to vacation and spend my money. We visit twice a year, used to live in Orlando and now live hundreds of miles away with six grown children and a lot of grandchildren. So when we go we book multiple rooms and spend a lot of cash. However if you are going to do away with hopper passes and keep me contained to one park I refuse to take my 8 day vacations elsewhere. We love the parks for a different reason at each and if you say I can only go to one park a day, that’s not why I choose to pay high ticket prices. When this came out I was skeptical it would be implemented just like how you make me choose far in advance of where I’m going to eat at and make mandatory dining reservations. Before you could walk up and either get seated right away or wait for a table. So since you are now making me plan out my vacation minute by minute that’s not my type of vacation, relaxing vacation.

    32. Wow. Sorry for your troubles pass holders. But for those who live far away and can only afford a trip to Disney once or twice a lifetime, i think its great. When you only have a week to vacation, spending 3 hours of one day waiting to get on a ride limits your experience. If the parks were less clogged up with annual pass holders we might be able to actually ride some rides. I would be willing to pay more for less crowds.

    33. What happens for all of us who managed to get our bookings in after 26th September 2021 before they stopped taking them. Were set to arrive 27th sept 2021 but not sure what’s gonna happen from then

    34. Does it not make sense that when WDW reopened it was going to be the annual passholders who would be the customers anxiously planning to return to WDW asap? Yet Disney decided to cater to resort guests and other ticket holders. I am a huge Disney fan, an annual passholder and a DVC member since 1999. I feel Disney has so mismanaged this whole reopening and forgotten who their most loyal guests are. The idea that park reservations could be here to stay is another bad idea – especially if it interferes with park hopping. Please get it together Disney!

    35. As many trips my family and I have gone to Disney, we love the park hopper option. Not having that takes the fun out of the trip. My kid loves going to all 4 parks in a day. We love spending the day at magic Kingdom and having dinner at Hollywood studios. I think as of right now with the way things are its good they want to limit the numbers I get it. But ppl do the AP for a reason and they love the way things were before the pandemic thats why they buy an AP. I dont have AP but was looking in to it before everything. If the changes are more permanent im going to have to change my mind. limiting when they visit and taking away the park hopper I would have find other vacation options.

    36. We are diehard hoppers. If the reservation system is here to stay I hope they can at least integrate hopping into it someway.

    37. Lack of park hopping facility would seriously reduce the value of Ultimate Tickets which are the favoured ticket for visited from the UK. I have travelled to Orlando annually since 2007 but never again if the park reservation system becomes permanent.

    38. I family agrees with the majority… We’ll cancel our premium annual passes if needing a reservations prevents us from going when we want. So Disney can do without our $4K per year!

    39. I am starting to think that Disney don’t actually want us to go there. First they start to charge $20+ per night to park our hire cars at the hotel parking lots and now they will consider making park visits reservation only. The whole point in staying in Disney Hotels is to enjoy the whole estate at your pace and at your leisure and this would just not be the case anymore. Last time we stayed was in Beach Club and just to be able to stroll into Epcot for the evening activities was so good. What would be the point in buying 14 day unlimited park tickets if they were limited by a reservation system.

    40. As parents of a disabled adult we always used and needed the park hopper. We had flexibility. If one park was crowded we could go to another not to mention it was so much nicer to do dining reservations knowing you didn’t necessarily have to do the fast passes to coordinate. With this new system being implemented we sadly may not be coming back. We fly from Portland Oregon. Parks will now close around 6 pm. Pools will be closing at 9 pm. Disney Springs will be crowded and they will limit capacity. I will not pay 6k plus to sit in a hotel room. I can do that at home inclusive of my mortgage. I also personally feel that this is what they want and with the pandemic they are using this to make these changes. I am sure so many are not feeling the Disney Love anymore. We are not. We will look for another spot to vacation and get a camper.

    41. This may have just been a trial balloon, something Disney would like to do, because it makes it easier for them to manage, but something unlikely to actually last.

      Just in case Disney execs actually read this blog, let me be clear: I am not worried about you keeping me safe. You have one of the cleanest establishments in the world. I am not worried about catching anything from my fellow guests anymore than I ever did. I am no more worried about dying from this milquetoast little pandemic than any of the other hundreds of viruses I have been exposed to in my life.

      What I am worried about is paying thousands of dollars for a severely diminished experience caused by masks in the Florida heat, lack of flexibility, drastic cuts in availability, riding rides without the company of dozens of strangers, near-empty restaurants, and a general lack of spontaneity. Heck, I am far more likely to die in one of your jam-packed morning buses than I am from any disease I might catch there.

      So I am not coming back until you are pretty much back to normal. Nor will your company survive too long on meager rations. Don’t let the risk-averse destroy your creation.

    42. Time for new chairman!! Have been going to Disney for last 25 years and spent unknown amount of $$$. Granddaughter and grandson will not be having the pleasure their parents and aunt had unless drastic change in leadership and direction!! Disney has mis-handled this whole situation from the beginning and continue to make one mistake on top of another! Have had cruise cancelled FOUR times and TWO family vacations!! Worst part was total lack of information and assistance from DVC and Disney!!! Every question we had was unanswered. When we do get answers now, they are ridiculous and totally driven by executives who care little about Disney guests!! Hard to believe the incompetence they have evolved in to becoming!!! Watched a show on Walt’s life last week and know he would be embarrassed and furious at what has occurred in the last year!!

    43. Disney planning is stressful but we would prefer planning ahead to stressing out after we get there. We are seniors and the thought of our nose to our phone throughout our trip and the stress of making reservations, boarding passes and searching through an app is highly stressful. We are also uncomfortable travelers so had recently started driving two hours to catch a plane just so we could fly into Orlando instead of Stanford to use Magical Express. Our local airport only flies into Stanford. Once we checked our luggage we didn’t have to worry again. No calls, no running around an unfamiliar airport searching for our bags or putting our trust into a Lyft or Uber which is not something we are use to. We’ve been weighing our options to whether Disney is still our Happy Place. We felt safe and happy in the Disney Bubble. It is the only place we go. I can’t express how devastating this is to us. The joy and excitement began when we received our Magic Bands and Disney welcoming us. It was personal. It made you feel special and wanted. Once we checked in at our airport it was all taken care of. We could relax knowing you had our backs. Disney isn’t just an amusement park to us. It is more than rides. It is a week, all inclusive joyous experience with our Disney “family”. Disney is a special place. There is nothing else like it. You are heading toward losing what makes you special. We planned to introduce our grandchildren to Disney this year. I want to cry.

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