New Pre-Arrival Video Chat Registration for Disability Access Service Program Now Live

    The pre-arrival video chat option for registering for the “new” Disability Access Service is now live. Guests wishing to complete the pre-arrival video chat can visit the Disability Access Service website at the link below to request a live video chat.

    It’s important to note that the live pre-arrival video chat is just one of two options for guests looking to register for the Disability Access Service program. Here are the details:

    Registration Process

    There are 2 ways for eligible Guests to register for the DAS program—pre-arrival via live video chat or in person at Guest Relations during a park visit. Cast Members will work with Guests individually to discuss specific requests and offer assistance.

    Before you register, make sure to:

    • add your travel party to your Family & Friends list, so they can be included in DAS plans
    • link valid theme park admission for each member of your party
    • ensure that the Guest who is requesting to use DAS is present at the time of registration, either via live video chat or at one of the Guest Relations Main Entrance locations

    Pre-Arrival via Live Video Chat

    Eligible Guests now have the option to pre-register virtually with a Cast Member via live video chat between 2 to 30 days in advance of a park visit.

    If DAS is provided, you (or a parent/guardian if under 18 years of age) will participate in the registration process, which requires having a photo taken.

    DAS is valid for up to 60 days. After this time period, you’ll need to re-register.

    Please note: at this time, live chat will be offered in English only.

    On-Site at Guest Relations

    If you prefer to register in person, you may stop by a Guest Relations Main Entrance location during a park visit.

    Guest Relations Main Entrance Locations at Walt Disney World Resort:

    If DAS is provided, you (or a parent/guardian) will participate in the registration process, which requires having a photo taken.

    DAS is valid for up to 60 days. After this time period, you’ll need to re-register.

    Other Important Things to Note

    • Live chat is available from 7:00 AM – 11:00 PM Eastern Time.
    • The recording of this video chat is not permitted.
    • The Guest requesting DAS (or their parent/guardian) must be 18 years of age or older to register. The Guest requesting to use DAS must be present during the video call.
    • If you’ve not logged in to your Disney account, you’ll be prompted to log in. If you don’t have a Disney account, you’ll need to create one before continuing.
    • Video chat is screen reader-friendly for Guests with visual disabilities and available with text chat for Guests with hearing disabilities.
    • At this time, live chat is offered in English only.

    Next Up: Planning with DAS

    If you’ve pre-registered via live video chat, you’re eligible to pre-select up to 2 one-hour return windows for select experiences (subject to availability) using our new DAS Advance planning option as early as 30 days prior to a park visit. These selections are in addition to the return times you can request throughout the day of your actual park visit.

    View experiences that may be eligible for DAS Advance planning.

    Please keep in mind that DAS Advance selections must be booked at least 2 days prior to the day you plan to redeem them.

    As always, keep checking back with us here at as we continue to bring you the latest news, photos, and info from around the Disney Parks!

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