New Walt Disney World President Invests Millions in Improving Cast Member Break Rooms, Morale, and More

As part of an exclusive interview with the Orlando Business Journal, newly minted Walt Disney World president Josh D’Amaro talks all things Disney, including his approach to Cast Members.

As president of the resort and parks here in Orlando, D’Amaro oversees 75,000+ Cast Members and billions of dollars of new construction and improvement projects. While the ongoing construction and improvements are publicized daily, it’s the work that’s taking place backstage that D’Amaro says is the secret sauce.

In the profile, D’Amaro says that simply caring for his Cast Members can make the difference in energy that they bring to places like Main Street USA that make the land feel so alive. D’Amaro’s previous role was president of Disneyland, a role that he said was an honor and a burden. Watching over Walt’s park came with a level of responsibility and respect of history that made him turn to his initial interactions within the company. D’Amaro talks about how when he started he was lucky enough to have leaders that reached out to him to not only check in on how he was doing, but to hear his ideas and thoughts on operations and more. Those leaders and their desire to hear from those on the “frontlines” stuck with him as he moved up the company.

When at Disneyland, he would often visit Cast Members at their locations to do exactly what his leaders did for him – listen. Since he took the Walt Disney World lead role back in November, he has been pushing for an upgrade to the Cast Member break rooms and dining areas. To that end, Disney is investing millions of dollars into improving and expanding the break rooms, creative dining plans, better technology, and more to improve Cast Member morale.

“We could spend billions of dollars on a new land or attraction, but you need to be putting that money back into the [common areas] or the break rooms to make sure they are equipped so you feel good. To me, it’s a sign of respect to make people feel good about their surroundings,” D’Amaro told the Orlando Business Journal.

He went on to call out a new meal planning program that the company is bringing to Cast Members that offers healthier options at a lower price.

“Not only do you have to be in the right state of mind to do the job our cast members do, but you also have to feel good physically, too. It’s too easy to buy fries and a cheeseburger, and while that’s OK to do once in a while, we wanted to offer something healthy and [provide lower costs] as incentives to get something healthier. So in the end, it’s tied to feeling better so you can do better on stage and better out in the community and bring that home to your family. So this whole system of the cast experience is important.”

In addition to all of that work, D’Amaro is very active on social media, visiting Cast Members and highlighting some of the amazing work they do to create magic. As part of a recent video highlighting the preparations underway to open Mickey and Minnie’s Runaway Railway, D’Amaro got some training of his own from the Opening Team Cast Members working to hit the March 4th opening date for the new attraction.

For more on Walt Disney World president Josh D’Amaro, check out the profile in the Orlando Business Journal.

Mike
Mike is the owner and writer for BlogMickey.com. Visiting the parks daily allows him to keep up with the latest Disney news, reviews, and photos from around the Disney Parks

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7 COMMENTS

  1. congratulations Josh for the care and recognition of these incredible employees who make Disney World day to day so wonderful … grade 10 for you ??????????????❤️

  2. Gee he is getting all the attention for redoing cast members break rooms in Disney world
    But no mention that he was doing this here in Disney Land

  3. Would be best to take a page from leading hotels. Provide free healthy meals to employees. A meal plan for employees at Disney? Come on!

  4. How about looking into letting spouses have unlimited access again ? I think I went to Disney World 50 times one year. And every time I went, I bought at least one meal, a coffee, some trinket. Now we have to be careful, not to use up 16 passes as family may come and need them. I think WDW cut their nose to spite their face on this one…

  5. WE ARE A 15 YEAR ANNUAL PASSHOLDER COUPLE!!! I APPLAUDED YOU FOR DOING BETTER THINGS FOR THE GREAT DISNEY FAMILY THAT WORK SO HARD FOR THE “MANY DISNEY FAMILIES “ LIKE US ! BUT ASKING THEM WHAT THEY WOULD LIKE THE MOST WOULD BE A GOOD IDEA !! THAT IS WHAT MR WALT WOULD HAVE DONE !! RIGHT !! THEN WORK ON THE TRANSPORTATION ON AND OFF PROPERTY AND ALSO “ OUR “ FOOD SELECTION TO WOULD ALSO BE GREAT TOO !! I NEED A SPECIAL DIETARY NEEDS AND IT IS HARD TO FIND THAT IN THE PARKS !! “WE ARE ON OUR 250 in the first 6 yrs !! THANKS MR JOSH !!

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