Disney has begun to send out emails to guests with reservations at the Disneyland Hotel, notifying them of the hotel’s extended closure.
As you may know, Disney’s Grand Californian Hotel and Disney’s Paradise Pier Hotel will reopen on July 23rd, pending state approval. During their initial announcement, Disney did not identify a reopening date for the Disneyland Hotel. Today, Disney said that they have begun to email guests about the extended closure, asking them to confirm, modify, or cancel their reservations.
If guests wish to confirm their reservation, they will be moved to an operating Disneyland Resort hotel. Here’s an example of the email sent out to guests:
Dear Guest:
It’s time for magic – and we look forward to welcoming you back. As we prepare for your return to the Disneyland Resort, we know there is still much uncertainty with respect to the impacts of COVID-19. The safety and well-being of our Guests and Cast Members remain the top priority at Disneyland Resort.
We currently plan to begin reopening Disney’s Grand Californian Hotel & Spa and Disney’s Paradise Pier Hotel on July 23, 2020.
The Disneyland Hotel will reopen at a later date. This means we are unable to accommodate your upcoming Disneyland Hotel room reservation at this time. However, we do want you to visit us and there may be opportunities to rebook at one of our other two hotels.
To modify your existing travel reservation, please contact the Walt Disney Travel Company at (714) 520-5050 between the hours of 7:00 AM PST and 9:00 PM PST, 7 days a week. If you are a Canada resident, please call (800) 496-6337. If you originally booked through a Travel Professional, please reach out to them directly if you have questions or would like to reschedule.
Should you decide to cancel your existing Disneyland Hotel room reservation, we will waive Disney-imposed change and cancellation fees up to the date of check-in for your upcoming reservation. If you are unable to reach us before your check-in date to cancel your reservation, you will not be penalized or assessed Disney-imposed fees for cancelling your Disneyland Hotel room reservation or Walt Disney Travel Company vacation package after your check-in date for your currently existing Disneyland Hotel room reservation.
If you have already modified or cancelled your upcoming Disneyland Hotel room reservation or Walt Disney Travel Company vacation package, no further action needs to be taken.
Note that some package components are nonrefundable and subject to third-party operator cancellation policies. You should work directly with any third-party operators you have used to book any parts of your vacation package that were not booked through the Walt Disney Travel Company, including flights, travel protection and car rentals.
We do anticipate heavy call volume and appreciate your patience as we work hard to respond to all inquiries.
Sincerely,
Disney Destinations LLC
As always, keep checking back with us here at BlogMickey.com for the latest Disney Parks news and photos. We’ll continue to bring you news and photos, where possible, through the Disney Parks closure due to Coronavirus (COVID-19) and will resume our normal coverage once the parks reopen to guests on July 11th!