One of the priority projects for Walt Disney World during the COVID-19 pandemic was the Star Wars: Galactic Starcruiser hotel. As progress continues on the construction of the hotel, Disney has posted a new job listing for the Hotel Services Director. Here’s a look at the posting!
Job Summary:
Disney is searching for a seasoned hotelier with senior leadership hospitality experience on land or at sea to serve as Hotel Services Director for our new Star Wars Galactic Starcruiser. As a Hotel Services Director you will lead and implement a unique immersive two-night experience aligned with our Star Wars franchise. A passion for bringing ideas to life, creativity, value a non-traditional work environment, and balance traditional hotel experience with immersive entertainment are all important traits you will need to have to be successful in this role. If selected, you will report to the Regional General Manager – Hotel Operations.
Responsibilities:
- Provide operational leadership for the end to end Star Wars: Galactic Starcruiser experience
- Lead a unique immersive experience by using strategic support partnerships and integration to provide an exceptional level of service to our Guests
- Develop high performance teams focused on achieving operational, financial, creative, and performance metrics
- Communicate with Entertainment and Cast Members to keep the experience on schedule while directing social and technical aspects of the operation
- Promote Guest and Cast satisfaction to include show quality, safety, efficiency and productivity
- Focus on anticipating diverse needs of our global consumers and ability to translate these needs into highly relevant and meaningful Guest experiences
- Provide inspiring leadership and direction for environment, conservation, safety and social responsibility programs
- Improve customer service by performing metric validations, reviewing training program effectiveness and adjusting for operational nuance
- Inspire our Cast to exceed Guest expectations every day
- Focus and further develop overall Entertainment show quality standards with the operational areas to ensure ongoing show quality is maintained
- Manage financial planning and budget tracking for areas of responsibility, working with Producers and Production Managers on assigned projects
- Be the central filtering point for all creative input from project team members and other stakeholders
- Collaborate with stakeholders on creative issues by providing detailed information related to the operational impact of creative directives
- Oversee the quality of all offerings and ensure consistency of delivery regarding entertainment elements
- Maintain confidentiality of sensitive information
Basic Qualifications:
- Minimum of 10 years of progressive leadership experience in entertainment and hospitality in a resort or cruise environment
- Business and strategic focus needed to achieve targeted results
- Experience delivering operational excellence and leading businesses to high financial performance
- Capability to recognize, retain and invest in the development of talent and satisfaction of the teams by inspiring, increasing engagement and promoting collaboration
- Advanced skills using operational and logistics data to influence business decisions
- Holistic perspective to understand client needs and develop creative ideas to meet business objectives
- Capability to share communication across teams to ensure everyone understands updates, priorities and appropriate course of escalation
- Commitment to diversity and building an inclusive work environment that supports workforce diversity and diverse perspectives
- Creativity to find solutions in new ways and anticipate opportunities
- Advance skills prioritizing and managing projects and deadlines amidst constant change
- Availability to work any schedule, including evenings, weekends and holidays
Star Wars: Galactic Starcruiser Immersive Hotel
While we’ll recap the Star Wars: Galactic Starcruiser experience below, you can find in-depth, day-by-day reports in the following articles!
Guests will arrive at the hotel like any other hotel, but it’s billed as something unlike anything else built by Disney. The adventure begins when you arrive at the Galactic Starcruiser Terminal at Walt Disney World and check-in for your two-night experience. Valet is included in the price of the Star Wars: Galactic Starcruiser.
Once you’ve checked into the hotel, you’ll board a launch pod where you’ll blast off into space and rendezvous with the Halcyon, the ship you’ll spend the next 2-nights aboard. Through windows above, you’ll see yourself leave the real world behind as you jump to hyperspace and draw closer and closer to the Halcyon.
Here’s concept art of the experience compared to a photo of the actual guest experience in the launch pod.
During your journey, you will sleep aboard a ship known throughout the galaxy for its glamour and style—crewed by the incomparable interplanetary travel group, Chandrila Star Line.
Chandrila Star Line is renowned throughout the galaxy for its fleet of comfortable and stylish starcruisers, top-tier service, delicious cuisine and exotic destinations—from the Core Worlds to the Outer Rim and beyond. Chandrila Star Line’s legendary Purgill-class starcruisers were some of the first commercial vessels to offer hyperdrive travel, and their spirit of adventure continues to this day.
Rest assured that in these times of galactic conflict, Chandrila Star Line operates with the utmost care, and encounters with either the First Order or the Resistance are rare. While itineraries do occasionally experience some disruptions due to the unrest in certain parts of the galaxy, Chandrila Star Line starcruisers are well equipped with the latest shield and turbolaser technology to defend themselves in the unlikely event of dire circumstances—which are never an issue. Well, almost never.
The Halcyon starcruiser is the jewel of the Chandrila Star Line. Onboard the 100-cabin Corellian MPO-1400 model starcruiser, you’ll voyage to the far reaches of the galaxy in legendary comfort and style. Recently refurbished and reoutfitted, the starcruiser combines modern conveniences with the romance of the age of exploration.
When the Launch Pod docks with the Halcyon and the airlock opens, you will step into the ship’s main deck Atrium to begin your journey through a galaxy far, far away. Again, here’s a comparison of the concept art versus the actual product.
A visit aboard the Halcyon becomes a multi-day story that interweaves with members of the crew, other passengers, familiar Star Wars characters, and an excursion to Star Wars: Galaxy’s Edge at Disney’s Hollywood Studios.
Visiting the starcruiser’s Bridge to learn about ship systems and how to operate them, including navigation and defense – skills that may come in handy during a journey through this adventure-filled galaxy.
Other areas within the ship include the Engineering Room, where guests can sneak into a crew-only area of the ship and discover the inner workings.
Guests can also complete lightsaber training! Wielding a lightsaber while facing off against a training remote, where you may discover your own connection with the Force.
Of course, it’s not going to all be action. There will be time to head to The Sublight Lounge – an inviting retreat for passengers of all ages.
Guests will also be able to experience luxurious meals – included with your stay in the main restaurant. At night, guests might even be treated to an otherworldly dinner show.
Every window in the Halcyon – including those in each cabin – has a view of the galaxy beyond, with ever-changing vistas as the ship progresses from place to place.
The starcruiser features 100 well-appointed cabins and suites, each one radiating an atmosphere of elegance, style, comfort, and exclusivity. Your Star Wars story continues even in your cabin or suite. You’ll be amazed by the attention to detail!
Each Standard Cabin is fitted with furnishings and fixtures designed to ensure comfort while traveling throughout the galaxy—including a pullout table and a TV with entertainment from your home planet—and a window with a view out into space.
As always, keep checking back with us here at BlogMickey.com as we continue to bring you the latest news, photos, and info from around the Disney Parks!