Hong Kong Disneyland has suspended online ticket sales and hotel bookings after someone stole roughly 17,000 electronic admission ticket QR codes from its online booking system. The resort says an employee spotted the problem on the evening of Thursday, November 12th, and Hong Kong police are now investigating. Guests can still buy tickets and book rooms through other official channels while the website is down. Here’s the latest.
Hong Kong Disneyland Ticket Theft and Online Sales Suspension
IN THIS ARTICLE:
- About 17,000 e-ticket QR codes were taken from Hong Kong Disneyland’s online ticketing system.
- Online ticket sales and hotel bookings are suspended, with no return date announced.
- Hong Kong police are investigating, and the resort has tightened ticket checks at the park entrance.
Hong Kong Disneyland announced the cybersecurity incident on Friday, November 13th, the day after the unusual activity first showed up on its systems. The stolen data is the QR codes guests scan at the park entrance. Guests with a trip coming up need to buy tickets through other channels for now and be careful about where a ticket comes from.
What Hong Kong Disneyland Says Happened
An employee who looks after the resort’s internal network systems noticed unusual activity in its computer systems on the evening of November 12th. Hong Kong Disneyland says someone took about 17,000 e-ticket QR codes from its online ticketing system. The resort shut down online ticketing right away and reported the case to police.
Police confirmed they received a report from a company on Friday about a suspected network incident. After a preliminary investigation, officers determined criminal intent. Police in the Lantau district are handling it, and officers have made no arrests so far.
Hong Kong Disneyland also plans to notify the Office of the Privacy Commissioner for Personal Data as soon as possible. The commissioner’s office says it will reach out to the resort to learn more about the incident. Hong Kong Disneyland has not said publicly whether the theft included any guest personal information. It also hasn’t said whether the stolen codes belong to tickets guests already bought.
How to Buy Tickets and Book Hotels Right Now
The resort’s official website now shows a maintenance notice. It states, “Our website is currently undergoing maintenance, purchase of Park Admission tickets and reservation service of hotel stays are now temporarily suspended.”
Hong Kong Disneyland is pointing guests to these channels for tickets and hotel stays instead:
- Authorized travel agencies and partner platforms
- The official WeChat Mini Program
- The official Fliggy flagship store
- The authorized Douyin shop
- The Main Entrance Ticket Booths at the park
The resort is also warning guests away from unreliable sellers, and it has tightened ticket verification for guests entering the park.
The hotel booking pause comes a month after the entire Hong Kong Disneyland Hotel closed for refurbishment on October 12th. That leaves Disney Explorers Lodge and Disney’s Hollywood Hotel as the resort’s two open hotels. Booking either one now means going through the channels above. Hong Kong Disneyland has not announced when online ticket sales and hotel bookings will return.
Keep Reading
- The entire Hong Kong Disneyland Hotel closed for refurbishment on October 12th, and Disney has not announced a reopening date for the resort’s flagship hotel.
- Lord Henry Mystic and Albert stepped outside Mystic Manor to meet guests for the first time as part of the anniversary finale.
- Hong Kong Disneyland’s 20th anniversary celebration brought a new parade, a new stage show, and an anniversary edition of the nighttime spectacular.
As always, keep checking back with us here at BlogMickey.com as we continue to bring you the latest news, photos, and info from around the Disney Parks!