Disneyland Issuing Refunds, Suspending Sales After Disastrous Genie+ Debut

    Today is the debut of the Disney Genie+ skip-the-line service at Disneyland, and it couldn’t have gone worse for Disney. The Genie service has been broken since before the park opened, and the guests who were able to purchase the service have been faced with a broken Disneyland app that won’t let them select Genie+ Lightning Lane return times.

    After hours of frustration and an attempt at on-the-ground troubleshooting, Disney has finally acknowledged the issues via an in-app message as seen below.

    In an attempt to save the day for guests who were able to purchase Disney Genie+, Cast Members in the parks have been allowing guests with a purchase confirmation to simply walk onto rides – no need to make a return time because the app is not working.

    Disney issued the following statement about the rollout of Genie+ (via Scott Gustin):

    We are working hard to resolve some technology challenges that have impacted some of our guests today and are providing recovery options to those guests. We have paused sales for Lightning Lane options (Disney Genie+/a la carte) for the remainder of the day.
    Disneyland statement

    For more on Disney Genie, Disney Genie+, and Individual Lightning Lane attraction selections, check out our articles below!

    How to Enroll in the Disney Genie Service
    Walt Disney World news, photos, and reviews! We provide you with daily news from the Walt Disney World theme parks and beyond
    blogmickey.com
    Disney Genie Guide: How to Purchase Disney Genie+
    In this Disney Genie guide article, we’re going to cover how to purchase Disney Genie+ with step-by-step photos for Walt Disney World
    blogmickey.com
    How Much Does Disney Genie+ Cost at Walt Disney World? (2024)
    In this article, we’ll look at historical data to answer the question how much does Disney Genie+ cost at Walt Disney World
    blogmickey.com
    Genie FAQ: When Can You Make Disney Genie+ Attraction Selections?
    Walt Disney World news, photos, and reviews! We provide you with daily news from the Walt Disney World theme parks and beyond
    blogmickey.com
    How to Purchase Individual Lightning Lane Attractions with Disney Genie
    In this how-to guide for Disney Genie, we cover purchase Individual Lightning Lane selections for some of the most popular attractions
    blogmickey.com
    Disney: Don’t Purchase Genie+ Based On Our Posted Wait Times
    Walt Disney World news, photos, and reviews! We provide you with daily news from the Walt Disney World theme parks and beyond
    blogmickey.com
    Understanding Disney Lightning Lane: A Place, Not A Product
    We explain what a Lightning Lane is at Walt Disney World, and how you can pay to skip the line at your favorite attractions
    blogmickey.com
    No Re-Rides Allowed with Disney Genie+
    Walt Disney World news, photos, and reviews! We provide you with daily news from the Walt Disney World theme parks and beyond
    blogmickey.com
    Differences Between Disney Genie, Disney Genie+, and Lightning Lane Individual Attraction Selections
    Walt Disney World news, photos, and reviews! We provide you with daily news from the Walt Disney World theme parks and beyond
    blogmickey.com
    How to Get a Refund for Disney Genie Individual Lightning Purchases
    Walt Disney World news, photos, and reviews! We provide you with daily news from the Walt Disney World theme parks and beyond
    blogmickey.com
    Major Differences Between Genie+ and Individual Lightning Lane at Disneyland, Walt Disney World
    Walt Disney World news, photos, and reviews! We provide you with daily news from the Walt Disney World theme parks and beyond
    blogmickey.com

    As always, keep checking back with us here at BlogMickey.com as we continue to bring you the latest news, photos, and info from around the Disney Parks!

    Have a story tip? Contact us!

    BlogMickey.com Newsletter

    Stay up-to-date with the latest Disney news, right to your inbox!

    Kingdom Destinations Quote

    Vacation Planning Assistance

    We're excited to partner with Kingdom Destinations to help you plan your next trip to Disney parks and experiences around the world. Kingdom Destinations is a full service travel agency, specializing in Disney destinations. Fill out the form below to schedule a free consultation with one of their professional travel advisors today!

    2 COMMENTS

    1. Happy to hear it. Adding more Pay to Play to Disney parks is not what Walt would have wanted. Hope they continue to have nothing but problems with this system until they are forced to just scrap it all together.

    2. The whole thing is a giant cluster and needs to be scrapped. Just bring back FP+ and make people pay for it. It’s all about the money anyway; at least give us back the functionality of the prior system.

    Comments are closed.

    BlogMickey.com Newsletter

    Stay up-to-date with the latest Disney news, right to your inbox!

    Related Articles