In an update to the Disney World website and My Disney Experience app, Disney is attempting to lower guest expectations as it relates to the paid skip-the-line service called Disney Genie+ (via Scott Gustin). In updated wording on the app and website, Disney says that guests can, on average, expect to use Lightning Lane entrances for 2 or 3 attractions per day with the $15 service. Here’s a look at the verbiage, with bolding added by BlogMickey.com:
When you take your day to the next level by purchasing Disney Genie+ service, you may choose the next available arrival window for Lightning Lane entrances at select attractions and entertainment. This unique service lets you use our new Lightning Lane entrance at select attractions and experiences at the Walt Disney World theme parks. On average, guests can enter 2 to 3 attractions or experiences per day using the Lightning Lane entrance if the first selection is made early in the day.
You can enjoy a Disney Genie+ Lightning Lane entrance once per day. If you’d like to re-ride an attraction or see a certain show again within the same day, you are welcome to use our regular standby line.
The update to the website and app comes at a time when guests are clearly frustrated with the service and not finding a lot of availability for Lightning Lane return times. The usefulness of the service has clearly deteriorated as more guests use it. To put the “2 or 3 attractions per day” expectation in context, we did 20 Lightning Lane attractions back on October 19, 2021, when the service debuted. To be fair, we are certainly power users of the service, but for Disney to put out official verbiage attempting to lower guest expectations, there is likely some seriously negative feedback being provided by guests.
At $15 per person, per day, Disney Genie+ provides skip-the-line access to over 40 attractions and experiences at Walt Disney World. The caveat is that you have to book a return window to use the service at an attraction or experience. With a finite number of guests able to skip the line at each attraction, the service becomes less useful the more people use it. Disney has said that they will never “sell-out” of Disney Genie+ sales per day, but that access to attractions is limited. By setting an expectation of 2 or 3 attractions per day, Disney is likely hoping that guest satisfaction scores will increase should a guest be able to ride four or more attractions in a day.
For more on Disney Genie, Disney Genie+, and Individual Lightning Lane attraction selections, check out our articles below!
As always, keep checking back with us here at BlogMickey.com as we continue to bring you the latest news, photos, and info from around the Disney Parks!