Disney Releases Official Statement on Dining Reservation Glitch

    Back on November 3rd, Disney World guests were greeted with a sight for sore eyes – plenty of dining reservations. Unfortunately, the increase in inventory was part of a systems glitch as BlogMickey.com reported that same day. Now, Disney World has released an official statement on the glitch as well as an email to affected guests. Here is the statement, followed by the email.

    On Tuesday, November 3, our dining reservation and experience booking system unfortunately experienced an unanticipated technical issue for a short period of time, and while we worked as quickly as possible to resolve this, during that period the system displayed reservation times at locations that were unavailable and fully booked. 

    As we continue to limit attendance and promote physical distancing, we are not able to keep reservations made during that period of time.
    Disney World statement

    And here’s the email sent out to affected guests:

    Dear [Guest],

    We are so thankful to have the opportunity to make magic for guests like you every single day and we love being a part of the special memories you make at our dining locations and bookable experiences.  

    We are deeply sorry to share with you today that we are reaching out about a recent dining reservation and/or experience booking you made through your My Disney Experience account. 

    On Tuesday, November 3, our dining reservation and experience booking system unfortunately experienced an unanticipated technical issue for a short period of time, and while we worked as quickly as possible to resolve this, during that period the system displayed reservation times at locations that were unavailable and fully booked.  

    As we continue to limit attendance and promote physical distancing, we are not able to keep reservations made during that period of time and we will unfortunately be automatically cancelling the following dining reservation(s) and/or experience booking(s): 
    [reservation number]

    We are incredibly sorry this happened and recognize how much excitement, thought and time goes into planning visits to Walt Disney World Resort. We know this may have altered your plans – and as a thank you for making us part of your day – we will be sending you a $25 digital Disney Gift Card from Disney Gift Card Services you can use during your next visit.  

    We have since resolved this issue and encourage you to visit DisneyWorld.com or the My Disney Experience app to check availability and book new dining and experience reservations.
     
    Please note, other reservations are not impacted. You can view your existing reservations within the My Plans, Reservations and Tickets section in your My Disney Experience account. 

    If you have any questions or would like to discuss your planned visit, please call the Disney Reservation Center, or contact your travel professional. Thank you for your understanding and patience.
    Disney World email to affected guests

    As always, keep checking back with us here at BlogMickey.com as we continue to bring you the latest news, photos, and info from around the Disney Parks!

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