Cape May Cafe has just completed a pilot program that aims to remove Cast Members from the reservation check-in process.
While visiting Disney’s Beach Club Resort, we noticed touchscreen kiosks placed around the check-in area for the Cape May Cafe restaurant. The touchscreen devices are placed around the check-in area in the hopes that guests who would normally stand in a long line to check in at the podium will flock to the devices instead. According to Cast Members that we spoke with during the pilot test this past weekend, Cape May Cafe can experience large lines for check-in, and the automated check-in devices can help guests check in quicker and get seated more efficiently.
Guests are able to check in up to 30 minutes prior to their reservation time at the touchscreens. You can find your reservation by entering your last name and party size. After you find your reservation, you’re asked to enter your 10-digit US phone number and you’ll receive a text when your table is ready. Guests who need more help, or don’t have a 10-digit US phone number, still have the option to go to the podium and check in with a Cast Member. Essentially, this touchscreen pilot allowed less staffing of roaming Cast Members that would normally walk the line when it gets long. Here’s a look at the setup.